Tuesday, 13 September 2016

How Can You Fix - cannot dowload .docx files from MS Outlook web access?

cannot dowload .docx files from MS Outlook web access

Just installed IE8 and cannot download .docx documents.
Downloads as a zip folder which I can open but I cannot extract Word document.
pdf, doc and xls attachments work OK.

Solutions to the Problem cannot dowload .docx files from MS Outlook web access

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Hi b-robertson

Thank you for Posting on Microsoft Answers.

Do you have Office 2007 installed on your system? 

If they are downloading as a .zip file, example: billsresume.zip - then Windows Vista has the ability to "unzip" .zip files

Is this your works email server?  You mentioned Outlook Web Access, which is an Exchange Server, part of a Windows Domain.  This forum does not support machines that are attached to a Windows Domain and we ask that you please contact your I.T.
Department for

Was this an issue in IE7?

thank you

Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.

Boot in Safe Mode:

  • Open Run command as previously described
  • Type MSConfig
  • Click on Boot tab
  • Tick Safe boot in Boot option
  • Select Network
  • Click Apply and OK
  • Reboot your system

Your system will boot in Safe mode with Networking. You may now try and open Windows Store and should not see any errors.

Another Safe way to Repair the Problem: cannot dowload .docx files from MS Outlook web access:

How to Fix cannot dowload .docx files from MS Outlook web access with SmartPCFixer?

1. Click the button to download Error Fixer . Install it on your system.  Open it, and it will perform a scan for your system. The junk files will be shown in the list.

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3. When the Fixing part is finished, your computer has been speeded up and the errors have been fixed

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