Can not download anything (Microsoft products included). Win 7, IE9. Everything is reported as virus (install_flashplayer11x64ax_gtbp_chrd_aih.exe contained a virus and was deleted)
Can not download anything. Using Firefox 7.0.1, IE9, or Google Chrome. When I try to download (regardless of method chosen - save, run, save and run), IE gives me the message that download contains a virus and was deleted. Currently running AVG 2012.0.1831
and Zone Alarm9.2.106.000. No virus detected by these programs.
Anwsers to the Problem Can not download anything (Microsoft products included). Win 7, IE9. Everything is reported as virus (install_flashplayer11x64ax_gtbp_chrd_aih.exe contained a virus and was deleted)
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Hi,
1. How long have you been facing this issue?
2. Did you make any changes on the computer prior to this issue?
3. What happens when you try to download any file or program using other browser?
Let’s try these steps and check.
Step 1: Disable one add-on at a time and check if this issue is caused by any of the add-on.
Refer:
http://windows.microsoft.com/en-US/windows7/How-to-manage-add-ons-in-Internet-Explorer-9
Step 2: Reset internet explorer settings.
Refer:
http://windows.microsoft.com/en-us/windows7/Reset-Internet-Explorer-settings-in-Internet-Explorer-9
Step 3: You may also temporarily disable security software’s and check if the issue persists.
Make sure to enable those security software's on the computer after checking.
http://windows.microsoft.com/en-us/windows7/Turn-Windows-Firewall-on-or-off
http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software
If disabling the security software resolves the issue then, please contact the specific security software manufacturer to resolve the issue.
Important These steps may increase your security risk.
These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses.
We recommend the process that this article
describes to enable programs to operate as they are designed to or to implement specific program capabilities.
Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment.
If you decide to implement this process, take any appropriate additional steps to help protect the system.
We recommend that you use this process only if you really require this process.
To check for Windows updates
- Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
- In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
- If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Recommended Method to Fix the Problem: Can not download anything (Microsoft products included). Win 7, IE9. Everything is reported as virus (install_flashplayer11x64ax_gtbp_chrd_aih.exe contained a virus and was deleted):
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